Privacy Policy

Dental Appointments ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services at any of our clinics in Hocking, North Beach, Two Rocks, and Mullaloo, Western Australia.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the terms of this policy.

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and postal address.
• Health information: dental and medical history, treatment records, and health fund details.
• Appointment details: booking history, preferred clinic, and treatment preferences.
• Payment information: billing details processed securely through our payment provider.
• Website usage data: IP address, browser type, pages visited, and referral source via cookies and analytics tools.

We use your personal information to:

• Provide, manage, and improve our dental services.
• Schedule and confirm appointments.
• Process payments and health fund claims via HICAPS.
• Send appointment reminders and follow-up communications.
• Respond to enquiries submitted through our website contact form.
• Comply with legal and regulatory obligations under Australian health law.
• Improve our website and marketing communications (with your consent).

We may share your information with:

• Clinic staff involved in your care at any Dental Appointments location.
• Referring practitioners and specialists as required for your treatment.
• Health funds for claiming purposes (with your consent).
• Service providers who assist us in operating our website and practice management systems, bound by confidentiality obligations.
• Regulatory authorities where required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your health information is sensitive and is collected and handled with the highest level of care. We collect health information only where necessary for your dental treatment. Health records are retained in accordance with the Health Records Act requirements in Western Australia.

Our website uses cookies and similar technologies to improve your browsing experience and gather anonymous usage statistics. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Patient records are stored securely in compliant practice management software accessible only to authorised personnel.

You have the right to access and correct your personal information held by us. To request access or make a correction, please contact us at info@dentalappointments.com.au. We will respond within a reasonable time frame.

If you believe we have breached your privacy, please contact us in the first instance. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. We encourage you to review this policy periodically.

For any privacy-related enquiries, please contact:
Dental Appointments
Email: info@dentalappointments.com.au